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Cancellation Policy

LAST MODIFIED ON JULY 31, 2026.

Privacy PolicyTerms & ConditionsRefund PolicyCancellation Policy

Cancellation Timing:

  • You may cancel your Xagio software subscription at any time.

Service Continuation

  • Upon cancellation, the service will remain active until the end of the current billing cycle.

Account Downgrade

  • At the conclusion of the billing cycle, the subscription will not be automatically renewed. Instead, the account will be downgraded to a Free Account.

Free Account Features

  • The Free Account will retain access to basic features as defined on our website.

Rollover Credits (xRenew)

Active subscriptions accumulate unused xRenew credits from billing period to billing period (“Rollover Credits”). Rollover Credits are a benefit of maintaining an active subscription and have no cash value.

Cancellation: When your subscription ends — whether you cancel it or it is cancelled due to failed billing — all accumulated Rollover Credits are forfeited at the end of your final paid billing cycle. They are not restored if you later re-subscribe.

Upgrades: Upgrading your plan tier or moving to a longer billing cycle (for example monthly to annual) grants your new plan’s credit allotment and your accumulated Rollover Credits are retained.

Downgrades: Downgrading your plan tier or moving to a shorter billing cycle forfeits accumulated Rollover Credits; your account starts fresh on the new plan’s allotment.

Purchased xBank credits are unaffected by plan changes and remain in your account, but using them requires an active subscription as described in our Terms.

Initiating A Cancellation
In order to request a cancellation, please issue a support ticket: https://support.xagio.com

Include the following information:

  • Product Purchased
  • Receipt or Transaction
  • ID From Purchase
  • Date of Purchase
  • Reason For Cancellation Request.